Brisbane’s own George Samios has been named Queensland Broker of the Year – for the fifth consecutive year. The 31-year-old was recognised by Australia’s largest loan aggregator, Connective, at an awards ceremony held in Kingscliff this month. This impressive award is based on George’s total settlement volume, which topped $139 Million for FY19.
Since starting Madd Loans in January 2012, George has settled close to $1 billion in loans. George credits outstanding service as his major point of difference, with client referrals being the number one source of new business at Madd Loans.
“Our method is simple – give the client a MADD experience. We have a very strong team who provide a service that’s engaging, fun and stress-free. This has created a snowball effect, whereby our clients continue to recommend Madd Loans to family and friends,” says George.
George has also invested in automated systems that support his team and streamline the loans administration process. Surveys delivered at the end of every settlement have consistently measured Madd Loans customer satisfaction at an average of 98%.
Educating and empowering customers is another important focus for George and his team. Madd Loans hosts regular workshops on a range of topics – such as choosing a first home, negotiating on a property, and getting ahead in loan payments.
Record of success
Madd Loans was formed when George was only 23-years-old, using no outside investment. In fact, George turned just $40 000 in personal savings into one of Australia’s most successful mortgage broking businesses today.
His latest win as Queensland Broker of the Year means that George can add another title to an already impressive line-up, including:
- Queensland Broker of the Year 2015 to 2019, as awarded by Connective.
- Young Broker of the Year 2016 to 2018, as awarded by The Adviser.
- National and State Broker of the Year 2016, as awarded by the Finance Broker Association of Australia (FBAA).
- Best Innovator 2018, as awarded by The Adviser.
- Broker of the year 2017, as awarded by The Adviser.
- Best Residential Broker 2017, as awarded by The Adviser.
- Editor’s Choice 2016, as awarded by The Adviser.
- Rising Star 2015, as awarded by The Adviser.
- Newcomer of the Year 2015, as awarded by The Adviser.
Focus on family
Of course, it’s not just business that keeps George motivated. He and his wife Kristala recently welcomed their first child, a daughter named Georgina. Having a growing family – along with a growing business – has made a culture of excellence all the more important at Madd Loans.
“A positive culture and strong leadership have both been crucial in shaping Madd Loans into a successful business. I’m able to trust my team, which allows me to put more time and energy into my family.”
George is also in the process of creating a charity ball with family very much at its heart. George’s mother Helen was the first-ever Madd Loans employee, and George intends launch a charity ball in her name next year.
“Madd Loans started off as a family business, and I owe so much to my mum. Mum has always put others before her, and is a big believer in giving back to the community. There’s no better legacy to pass onto the generation.”